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Product Support

  1. What are the benefits of using DomainsAide?
  2. How long do I have to wait to get my software after I purchase it?
  3. What types of payments you accept?
  4. What server requirements do I need in order to run your software?
  5. I need help installing DomainsAide!
  6. I have found an error or a problem with the software. What do I do?
  7. Will you install DomainsAide for me?
  8. If I purchase a single license software, can I install on more than one domain name or site?
  9. Why do I have to pay an extra $50 for your Domainsaide with 1 year updates?
  10. How do I received new version updates of DomainsAide
  11. I need custom programming or interface customization for DomainsAide. Can you do it for me?

Service Support

  1. What are the benefits of using DomainsAide services?
  2. What forms of payments do you accept?
  3. What are the types of membership plans DomainsAide offers?
  4. How do I cancel my account?
  5. Help, I lost my password!
  6. I have other questions but how do I contact DomainsAide?

Product Support Answers

  1. What are the benefits of using DomainsAide?
    • Low operation cost
    • Make money by having your own membership site using our software
    • Earn money by using our software in your domain reselling business
    • Offer value-added service using our software! Great for sites offering web hosting, domain registrars or any domain related sites
    • Fast and easy to install our software onto your server
    • Grab domains with high traffic and redirect them to your existing sites
    • Get higher rankings in search engines. Why pay money to get listed on search engines like Google, Altavista and Yahoo! directory when expired domain names are already listed in these search engines?
    • Increase the link popularity of your current sites
    • Constant Updates

  2. How long do I have to wait to get my software after I purchase it?
    As soon as your payment is confirmed (which is usually almost instant), you will receive you personal download link from which you can get your copy of DomainsAide right away. You can check at any time the status of your order using the following link:
    http://coolnotion.com/download.php

  3. What types of payments you accept?
    We accept payments by Paypal. For other payment options (such as fax, phone credit card, wire transfer, check/money order), please kindly send us an email so that we can arrange it for you.

  4. What server requirements do I need in order to run your software?
    You can run DomainsAide on any dedicated or shared server which has:
    • PHP 4.1.0 or higher
    • MySQL 3.20.0 or higher
    • Cron-tab not required, but can be used for additional safety

  5. I need help installing DomainsAide!

  6. Please refer to the readme file which comes together with the software for details on how to install DomainsAide. If you need payed support services, please let us know through the contact page.

  7. I have found an error or a problem with the software. What do I do?
    You can send us an email or go to our contact page and tell us the problem your are having, a link of an example of the problem, and how you came about having the problem.

  8. Will you install DomainsAide for me?
    We can offer various services for DomainsAide, including professional installation and customization. For installation, the flat fee is $15. If you require us to help you install our software on your server, go to our contact page to send us an installation request.

  9. If I purchase a single license software, can I install on more than one domain name or site?
    No. Each license authorizes you to install only one copy of our software on one web site or domain name. If you wish to install additional copies, you must purchase an additional license for each installation. This is true even if the additional installations will be contained on the same web server and are part of the same web site. Additional licenses are available at a discount off the normal price of the program. Send us an email if you need multiple license for DomainsAide.

  10. Why do I have to pay an extra $50 for your Domainsaide with 1 year updates?
    When you purchase our software with updates, it means that you will get any version of our software in the future for the next 1 year. So for an additional $50, you will be able to get the features we will be adding in future instead of spending more money buying the most up-to-date version of our software.

  11. How do I received new version updates of DomainsAide
    Existing customers who have already purchased our software (with updates) will receive an email from us when new versions arrive.

  12. I need custom programming or interface customization for DomainsAide. Can you do it for me?
    Yes, we do custom programming for our clients. But depending on our schedule and the nature of your request, we might not be able to accept your request. Kindly go to our contact page if you need custom programming.


Service Support Answers

  1. What are the benefits of using DomainsAide services?
    • Fast and easy. We do the searching and monitoring of domain names for you!
    • Free search for deleted and soon-to expired domain names
    • We offer both free and affordable membership plans. See below for more details
    • Real-time updates of expired/soon-to expire domain names
    • Check for alexa ranking and whois details for each domain names you search
    • Monitor domain names and we will notify you when these names are available!
    • Check link popularity of multiple domain names at one time with our Link Popularity Tool
    • Extract ALL domain names from a site using our Domain Digger Tool
    • No software needed! You do not need to install any software to search and monitor expired names
    • View domain names statistics: total number of domain names that are registered, deleted and on-hold
    • Professional customer support.

  2. What forms of payments do you accept?
    By default we accept membership payments by Paypal. For other payment methods please contact us.

  3. What are the types of membership plans DomainsAide offers?
    See our members page for details on the membership plans offered.

  4. How do I cancel my account?
    To cancel your account, simply log into your Member Account and go to Account Info page then click "Unsubscribe" to cancel your account.

  5. Help, I lost my password!
    To retrieve your password, go to the Members Page and click on the Forgot password link.

  6. I have other questions but how do I contact DomainsAide?
    You can send us an email or go to our contact page if you have any questions which are not listed here.




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